Direct Validation Services is one of the UK’s leading providers of claims management solutions for the home contents insurance market. From the outset, they knew they wanted to offer customers maximum choice, value and convenience - so they came to us.
When managing claim settlements on behalf of numerous home contents insurance companies, Direct Validation Services wanted to ensure that all policyholders’ claims were handled sensitively and fairly. Replacing household items as quickly as possible was the top priority.
The solution
We introduced them to our Insurance Replacement Card, which lets policyholders purchase replacement household items from Argos - either products we recommend or alternatives if they prefer. The secure card is dispatched within 24 hours of the request and requires activation by the policyholder upon receipt. This solution gives Direct Validation Services control over the cost of a suitable market replacement product. And the policyholder can enjoy the flexibility and choice of the Argos shopping experience.
The results
As well as fulfilling thousands of insurance claims more quickly and meeting service levels and targets, the commercial savings to the insurers have been considerable. In fact, Direct Validation Services, the insurance companies who appoint them, and the policyholders who have made claims, have all benefited significantly from our Insurance Replacement Card.
